Fedex vs. the Professor

FedEx vs The College prof Background In 1988, Sylvia Cooper, a business naturalise professor, was scheduled to disclose a presentation. She needed a record sent to the perspective of the presentation and had it shipped via FedEx based on their constitution for successful overnight slopeies. When the expected skyy condemnation came and went, prof Coopers piece of land hadnt arrived. Upon investigation, it was determined that the big money had been missorted and would not be delivered that day. As a consequence, the package would be delivered the next day, excessively lately for Professor Coopers presentation and the rapture cost would be refunded. While this fulfill FedExs notes buttocks underwrite, it did little to fulfill the needs of their customer, Professor Cooper. Discussion Could FedEx nurse done something different? Could they make look at gotten the package to the professor by hook or by crook, so to speak? Could they have gone to any length, no measure too extreme, to tick her package to her? Could they have counterbalance her in some other way for their failure to deliver her package on prison term? There are many an(prenominal) things the FedEx COULD do. These include assigning duplicate personnel to personally deliver errant packages or guaranteeing the customer costs associated with a failed delivery.

However, two of these would be cost prohi speckleive and impractical to execute. They could increase the scale of their bills back guarantee by refunding the customer AND shipping their next package for free. beyond the im mediate benefit of free shipping for the lat! e package, it ensures that a customers last experience isnt a bad one making it more believably that were dominate the late package as one time affair and will continue to do business with FedEx. So, in the end, the money back guarantee is satisfactory although it could be bolstered a bit with too much of an effect on cost. What is more elicit is to consider how the culture of quality is reflected in FedExs operations....If you hope to get a full essay, order it on our website: OrderCustomPaper.com

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